Terms & Conditions - Page 4

Undelivered Packages:

Occasionally packages are returned to us undeliverable. In this case every attempt will be made to contact you to make arrangements for re-shipment.

Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.

Customs Fees / Import Duties:

In the case of international deliveries, your order may be subject to customs fees and import duties applicable to your region. You are responsible for paying any additional charges. Please note that customs clearance procedures can cause delays which may extend our original delivery estimates.

Refunds / Returns Policy:

We do not accept returns or offer refunds on goods properly supplied in terms of your order and received by you in good condition.

We accept total responsibility for goods not properly supplied in terms of your order or received damaged in a way consistent with the method of packing employed, and will, at our election, either re-ship your order at our expense or return your payment in full.

We recommend that you use a courier service offering shipment tracking and insurance for returning goods, as goods lost or damaged on return will result in no refund or return.


A copy of the Electronic Communications & Transactions Act 2002 (ECT Act) is available at http://www.acts.co.za/ect_act/.

Continued use of this website signifies your acceptance of our Terms & Conditions.